PRIVACY POLICY FOR CONTENTCAL Academy
This Privacy Policy governs the manner in which the ContentCal Adademy collects, uses, maintains and discloses information collected from users (each, a “Student”) of the School. This Privacy Policy applies to the School and all Courses offered by the School.
Personal identification information
We may collect personal identification information from Students in a variety of ways, including, but not limited to, when Students enroll in the School or a Course within the School, subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available in our School. Students may visit the School anonymously. We will collect personal identification information from Students only if they voluntarily submit such information to us. Students can refuse to supply personal identification information but doing so may prevent them from engaging in certain School related activities.
How we use collected information
The School may collect and use Students’ personal identification information for the following purposes:
- To improve customer service
- Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
- We may use information in the aggregate to understand how our Students as a group use the services and resources provided in our School.
- To send periodic emails
- We may use Student email addresses to send Students information and updates pertaining to their order. Student email addresses may also be used to respond to Student inquiries, questions, or other requests.
Sharing your personal information
We do not sell, trade, or rent Student personal identification information to others.
Third party websites
Student may find advertising or other content in our School that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our School. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Student, is subject to that website's own terms and policies.
Changes to this Privacy Policy
The School has the discretion to update this Privacy Policy at any time. We encourage Students to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your acceptance of these terms
By enrolling in the School, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not enroll in the School. Your continued enrollment in the School following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
PRIVACY POLICY FOR CONTENTCAL.io
This Privacy Policy is effective from 25 May 2018. By continuing to use the App or our services you agree to this Privacy Policy.
1. Introduction
This Privacy Policy describes how and when we collect, use, and share your information across our websites, mobile application (“App”), APIs, email notifications and our other covered services that link to this Policy (collectively, the “Services”) and our partners and other third parties.
For example, you send us information when you use our Services on our App or our website. When using any of our Services you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive data under applicable law.
Your information is controlled by ContentCal Limited, Tagwright House, 35-41 Westland Place, London N1 7LP (“ContentCal”). However, you alone control and are responsible for any content you submit, create or post through the App, as provided in the Terms of Use that may be found at https:// www.contentcal.io/pdf/terms.pdf. ContentCal is committed to protecting and respecting your privacy regarding all information that might be collected while using any of our Services.
When this policy mentions “we” or “us,” it refers to the processor of your information under this policy. We collect personal information with consent, when appropriate or required, and by lawful means only.
Irrespective of which country you live in, you authorise us to transfer, store, and use your information in any country where we operate. If there is a case when personal data is transferred from the EU to the United States, it is solely for the purpose of processing your information in accordance with your instructions or those of your employer as the data controller.
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
2. Information that you give to ContentCal
We require certain information to provide our Services to you. For example, you must have an account in order to create or post content through ContentCal. When you choose to share the information below with us, we collect and use it to operate our Services.
2.1 Basic Account Information
You might give ContentCal information about yourself by filling in forms on our Services or by corresponding with us by phone, e-mail or otherwise.
This includes information provided when you:
- Register to use our App or the Website
- Subscribe to our Services
- Download content
- Search for a product or service
- Participate in discussion forums
- Register for a webinar
- Enter a competition, promotion or survey Submit a ticket to our support team
If you do choose to create an account, you must provide us with some personal data so that we can provide our Services to you. The personal information you give us is limited to your name, address, email address, a password, phone number, credit card details and a photograph if you decide to provide one. None of the personal information you provide is shared publicly.
2.2 Contact Information and Mailing Lists
We use your personal contact information, such as your email address to authenticate your account and keep it, and our Services, secure, and to help prevent spam, fraud, and abuse. We also use contact information to personalise our Services, enable certain account features and to send you information about our Services. If you provide us with your phone number, you agree to receive calls to that number to discuss matters that impact your usage of our Services. You can update your notification settings to control notifications you receive from ContentCal. You can also unsubscribe from an email notification by following the instructions contained within the email.
If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.
2.3 Payment Information
You may provide us with payment information, including your credit or debit card number, PayPal address, card expiration date, CVV code, and billing address, in order to pay for your subscription or for the purchase of other offerings provided as part of our services.
This information is passed securely to our payment processor Stripe. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We may, however, store your invoices and receipts for a period of up to 7 years to facilitate our legal obligation to provide accounting information to the HMRC for tax purposes.
3. Information we collect about you
3.1 Location Information
With regard to each of your visits to our Services, we may automatically collect information about your login and current location, which we get from signals such as your IP address or device settings, to securely and reliably set up and maintain your account and to provide our services to you.
3.2 Links and Product Usage
In order to operate our services, we keep track of how you interact with links across our Services. This includes links in emails we send you as well as actions you take when using different features within the services we offer.
3.3 Photos
When you connect your social media profile to ContentCal, we may collect and store the link to your avatar. We may also retrieve and store links to the photos stored on your social profiles. We use this data in order to deliver our Services to you.]
3.4 Cookies
Register for a webinar
Enter a competition, promotion or survey Submit a ticket to our support team
Our website uses cookies to distinguish you from other visitors and users on our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We use information held about you in the following ways:
3.4.1 Information you give to us
We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
- to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to our Services;
- to ensure that content from our Services is presented in the most effective manner for you and for
- your device.
- 3.4.2 Information we collect about you
- We will use this information:
to administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our Services to ensure that content is presented in the most effective manner for you and for your computer or device;
to allow you to participate in interactive features of our Services, when you choose to do so; as part of our efforts to keep our Services safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our Services about features that may interest you or them.
- 3.4.3 Information we receive from other sources
- We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above, depending on the types of information we receive.
- 3.5 Log Data
- We receive information when you view content on our website or interact with our Services, even if you have not created an account. For example, when you visit our websites, sign into our Services, interact with our email notifications, we may collect information about you.
- This log data stored includes information such as your IP address, browser type, operating system, the referring web page, pages visited, location, device information (including device and application IDs), and cookie information.
- We use this data to operate our Services and ensure they are secure, reliable, and robust. For example, we use log data to protect the security of accounts, improve the quality of our Services and to determine which features are being used most on our Services.
- We may also record your usage of our Services using screencasting tools in order to improve our Services and deliver a better user experience. With regard to each of your visits to our Services we may automatically collect the following log data:
to administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our Services to ensure that content is presented in the most effective manner for you and for your computer or device;
to allow you to participate in interactive features of our Services, when you choose to do so; as part of our efforts to keep our Services safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our Services about features that may interest you or them.
Technical information:
(IP) address used to connect your computer to the Internet Login information
Browser type and version
Time zone setting
Browser plug-in types and versions, operating system and platform.
Information about your visit:
Uniform Resource Locators (URL) clicks to, through and from our site (including date and time)
Services you viewed or searched for, page response times, download errors, length of visits to certain pages
Page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page
Any phone number used to call our customer service number
A video recording of your web session whilst browsing our website
4. How we use your information
We are passionate about building useful tools to help businesses be more efficient and productive when managing social media. We use all of the information we have to help us provide and support our Services. Here’s how:
4.1. Provide, improve and develop Services
We are able to deliver our Services, support your usage of our Services and introduce improvements by using this information to understand how you use and interact with our Services.
When we have location information, we use it to tailor our Services for you and others, like automatically detecting your location in order to support your ability to schedule messages in your own time zone.
We conduct surveys and research, test features in development, and analyse the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.
4.2. Communicate with you
We use your information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
5. Information we receive from other sources
We may receive information about you if you use any of the Services we provide. We inform you when we collect any data that it may be shared internally and combined with other data collected on our Services. For example, when you connect your Facebook account to ContentCal, you will be able to opt in to the data that ContentCal is able to collect from Facebook on your behalf.
We may also receive private information about your business profiles from the social network profiles you connect to ContentCal including Facebook, LinkedIn, Twitter and Instagram.
Uniform Resource Locators (URL) clicks to, through and from our site (including date and time)
Services you viewed or searched for, page response times, download errors, length of visits to certain pages
Page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page
Any phone number used to call our customer service number
A video recording of your web session whilst browsing our website
On all occasions where we receive data from a platform with whom our Services integrate, you will be informed of the data that will be collected by our Services and will need to give consent to have ContentCal receive and process your personal data from these platforms on your behalf.
We work closely with other third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. The information we receive is used to enhance your experience with our Services.
6. Information we share and disclose
We do not sell or trade your personally identifiable information. This does not include trusted third parties who assist us in operating our Services, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and are compliant with data protection legislation to include GDPR.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6.1 Sharing you control
We share or disclose your personal data with your consent or at your direction, such as when you authorise a social network or third party application to access your account or when you direct us to share your feedback with a business.
When you share content via your ContentCal account to a third-party service, keep in mind that you are controlling the flow of this content from our platform through to the third-party service.
Subject to your settings, we also provide certain third parties with personal data to help us offer or operate our Services.
6.2 Service providers and advertisers
We engage service providers to perform functions and provide services to us in the UK, and other countries. For example, we use a variety of third-party services to help operate our services, such as hosting our various blogs and websites, and to help us understand the use of our services.
We may share your private personal data with such service providers subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.
We share your payment information with payment services providers to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit and debit cards.
We may share your information with advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We may make use of the personal data we have collected from you to enable us to display relevant advertisements to you on third party websites.
6.3 Affiliates and change of ownership
In the event that we are involved in a bankruptcy, merger, acquisition, reorganisation, or sale of assets, your personal data may be sold or transferred as part of that transaction. This Privacy Policy will apply to your personal data as transferred to the new entity.
We may also disclose personal data about you to our affiliates in order to help operate our services and our affiliates’ services. This information is limited to your email address, browsing behaviour and any other actions you’ve taken on our website before becoming a customer.
7. Where we store and transfer your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by employees or contractors operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, processing your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
We take the protection of your data very seriously and are compliant with the data protection legislation that applies to include the General Data Protection Regulations (GDPR) which is a regulation in EU law on data protection and privacy for all individuals within the European Union and the EEA region.
All information you provide to us is stored on our secure servers located in the Republic of Ireland. Any payment transactions will be encrypted using TLS technology and processed via our payment gateway, Stripe. We do not store any credit cards in our system. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.
Unfortunately, the transmission of information on the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Services, and any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
8. Your rights
Under the General Data Protection Regulation, you have the right to access, rectify, port and erase your personal data.
8.1 Accessing or Rectifying Your Personal Data
If you have registered an account on ContentCal, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and associated with your account. You can also download certain account information from within the App.
8.2 Deletion
We store data until it is no longer necessary to provide our Services or until your account is deleted - whichever comes first.
Your account can be deactivated and deleted upon request. When deactivated, you will no longer be able to access your account on the App.
If you require immediate deletion of your account, please contact us at [email protected] and allow up to 72 hours for us to action your request. When your account is deleted, we also delete all content you’ve created within your account, including all content created and you won't be able to
recover that information later. We will also delete any personally identifiable information stored in any third party applications we use to service your account.
8.3 Object, Restrict, or Withdraw Consent
When using any of our Services that require login information, if you would like to withdraw consent, please contact us and we will deactivate your account for you.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You may also opt out of ContentCal marketing communications sent to you by opening any email we have sent you and clicking on the Unsubscribe link.
8.4 Portability
ContentCal provides you with a facility to download the content you have created or data retrieved from your social media profiles through any of our Services. If you would like further assistance exporting your data, please contact us.
8.5 Additional Information or Assistance
Our Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to other websites.
9. Contact us
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].
You can also contact us by mail at:
ContentCal Ltd
Attn: Data Protection
Tagwright House, 35-41 Westland Place, London N1 7LP, England,
10. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. The most current version of the policy will govern our processing of your personal data and will always be at https://www.contentcal.io/pdf/privacy/.pdf
If we make a change to this policy that, in our sole discretion, is material, we will notify you via email to the email address associated with your account.
If you have not accepted our latest Privacy Policy, the account owner will be prompted to consent to the updated version when signing into their ContentCal account for the first time after a policy change.
By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.